Frequently Asked Questions

We guarantee that your order will arrive healthy and ready to thrive. However plants require appropriate care and nutrients to adapt to their new environments. Regrettably, if your plants have received substandard care or have been (positioned in unsuitable conditions), our guarantee does not extend to cover such instances.

If you encounter problems with your plants within the first 30 days, kindly email us at sales@brisbaneplantnursery.com.au. We will evaluate your concerns and, if necessary, provide a one-time replacement. Please be advised that the cost of delivery for the replacement is the responsibility of the customer.

Absolutely, If you're interested in making a bulk order. Contact us and we can arrange a custom order with a discount applied to it.

Our standard delivery is between 1-5 business days. However, if you need your plants in a hurry our expedited delivery will get your plants there in 1-3 business days.

Yes, we have hundreds of species of plants that we don't have listed on our website yet. If there's something you're looking for, contact us and we can arrange it for you.

Please refer to our delivery page for more information!

We accept Amex, Mastercard, Visa, PayPal, Apple Pay, Google Pay and many more.

Alternatively, if you want to put through an order over the phone or make a direct deposit. You can call our office on 0480557103.

Yes, we always live by the mantra of "do it right the first time". This applies to landscaping.

This includes getting a fertiliser to throw in the ground when you plant to ensure you're giving the plant all the nutrients it needs and more.

Then top it off with some mulch. This keeps the soil moist and prevents any weeds from growing as well as makes the garden look clean and maintained.

Yes absolutely. If you don't want to receive your order until a later date just contact us via email and we will hold onto your plants for you.

Yes, If you are a builder or landscaper looking to place an order for a client. Simply contact us via phone, or email us through your plant list to brisbaneplantnursery@gmail.com and we will get back to you asap.

You can contact us via the contact us page, or by sending us an email to brisbaneplantnursery@gmail.com

Yes, our larger trees are our more popular items. While they are more expensive than the smaller option and they require you to dig a bigger hole, they represent far better value for money. They are more durable, they don't get eaten by animals, they have an established root system, and are often 3-10 years old. Meaning you get the instant benefit of a mature tree, without waiting 10 years.

We assure you that considerable effort has been employed to ensure the safe transit of your trees. Nevertheless, due to the duration of transportation and potential exposure to varying temperature extremes, your plants may appear somewhat wilted or dry upon arrival. Please be aware that this is a common occurrence and not a cause for alarm.

With consistent and appropriate watering, your plant should naturally recover and rejuvenate. If you observe that the condition persists or if you have any other concerns, we encourage you to reach out to us promptly. Please include a photograph of your plant so we can better assess the situation and advise the most effective course of action. We are committed to ensuring the health and vitality of your plants.

The sizes mentioned do not reflect the height of the plant. Instead, they refer to the size of the pot that the plant comes in. Unless metre is specified on the product.